49

FAQ
 

 General FAQ

 

 About EzycargoTM

1.0     What is EzycargoTM ?

1.1     How does EzycargoTM benefit me as an airline/agent?

1.2     Will the transactions made on EzycargoTM be secure?

1.3     How many airlines joined EzycargoTM ? Will there be any more in the near future?

1.4     Where is EzycargoTM being used?

 

 Requirements

1.5     How can I become a registered member of EzycargoTM ?

1.6     If I sign up to join EzycargoTM , what is the lead time for authentication before I can use the system?

1.7     How much does it cost to use EzycargoTM ?

 

 Operations / Support

1.8     Ours is a time- and information-critical business. How accurate is the information Displayed on EzycargoTM ?

1.9     Will EzycargoTM be able to handle responses in volume from multiple carriers at one go? What if one response from a carrier is much slower than the others?

1.10  In case of EzycargoTM service disruption, who do we turn to for information and support?

1.11  Is there any training program for new EzycargoTM users?

 

About Booking status

2.0     Is there anyway I can check the booking status?

2.1     Agent want to change the piece and weight for booking, what should they do ?  

2.2     CX Booking reply FNA : "UNAUTHORIZED REQUEST", what does that mean ?

 

About FWB

3.0     Is there any reply message after we send out the FWB ?

3.1     When I want to print FWB , EzycargoTM show the ActiveX error. What should I do ?

3.2     After send out the FWB to JL and has FNA reply "GRACE TIME OVER", what does that mean ?

 

About FHL

4.0     Is there anyway I can check the FHL error message?

 

For HK Agent

About Accessories

5.0     Is the Exchange Rate Table in EzycargoTM up-to-date ?

 

About Equipment

6.0     What is Traxon equipment?

6.1     What can I do for office relocation?

6.2     What should I do for termination?

6.3     What should I do if Traxon equipment has problem ?

6.4     Can we change to Lan system form Megalink system?

6.5     Can't browse EzycargoTM web page?

 

About ISAC

7.0     Is Post Code Mandatory?

7.1     Where should I enter the Post Code?

7.2     What's the valid Post Code format for US shipment?

7.3     What is the USA State / Province Code?

7.4     How to input KP Cert. No. for ISAC?

 

About AWB Management

8.0     How to request AWB ?

8.1     Why the system does not send out request when I only have few AWB on hand ?

 

About Ge-TS

9.0     What should I do if I received Certificate Expire error for Ge-Ts?

9.1     How to update an existing Certificate for Ge-Ts?

9.2     How to import a new Certificate for Ge-Ts?

 

 

 

  

What is EzycargoTM ?

 

EzycargoTM is a cargo booking portal developed by Global Logistics System (HK) Co. Ltd. It provides forwarders and carriers with global online-access convenience through a comprehensive range of functions used for their day-to-day time-critical transactions.

 

Key functions:

  • global flight schedule check
  • cargo space availability & reservation of multiple carriers
  • shipment track and trace
  • allotment management and allotment booking
  • air waybill stock management and neutral air waybill printing
  • electronic distribution of Master and House air waybill data

     

     

     

    How does EzycargoTM benefit me as an airline/agent?

     

    EzycargoTM was developed to allow carriers and forwarders to enjoy substantial savings in operating expenses and to facilitate and better manage the cargo transportation process electronically, on a single integrated platform.

     

    Benefits:

  • Offers time-critical air cargo information on-demand
  • Provides a convenient all-in-one service platform for industry players to transact and communicate online
  • Improves operational efficiency, increase productivity, reduces paperwork and costs
  • Provides real-time 24/7 responses and support as well as instant accessibility
  • Provides standardization of business procedures
  • Easy-to-use
  • Prepares carriers and forwarders for a paper-free cargo future

     

    Back to top ^

     

     

     Will the transactions made on EzycargoTM be secure?

     

    EzycargoTM ensures all information/transactions are totally secure. Two physically and technically separated data server centers are dedicated to ensuring absolute security and privacy. In addition, only authorized parties with controlled access rights can login to Ezycargo™, with access to functions customized to individual needs.

     

     

    Back to top ^

     

     

    How many airlines joined EzycargoTM ? Will there be any more in the near future?

     

    There are 4 carriers connecting directly to EzycargoTM . We anticipate more carriers joining EzycargoTM in the near future.

     

    Up to now, the 4 directly connected carriers are:

  • Cathay Pacific Cargo
  • Dragonair Cargo
  • Japan Airlines Cargo
  • Thai Cargo

     

    Apart from direct connection, there are also more than 30 carriers participating in the Cargo Community System (CCS) of EzycargoTM . With the inter-CCS linkage, transactions with the 30+ carriers at one stop are made possible for forwarders.

     

    Back to top ^

     

     

    Where is EzycargoTM being used?

     

    EzycargoTM is being used in Hong Kong, China, Taiwan, Japan, Thailand, Singapore, Malaysia, and the Netherlands. Further roll-out is in progress. Our next targets include India, Australia and Western Europe.

     

      

    Back to top ^

     

     

     How can I become a registered member of EzycargoTM ?

     

    Provided that you have joined the service subscription package, and have a PC workstation as well as internet access, you're good to go!

     

     

    Back to top ^

     

     

     If I sign up to join EzycargoTM , what's the lead time for implementation before I can use the system?

     

    Approximately 15 working days.

     

     

    Back to top ^

     

     

     How much does it cost to use EzycargoTM ?

     

    For pricing scheme, please contact commercial department

     

     

    Back to top ^

     

     

     Ours is a time- and information-critical business. How accurate is the information displayed on EzycargoTM ?

     

    EzycargoTM is linked directly to carrier systems via the Internet, and all critical information is retrieved directly from the carrier systems. At the time of request, all the information retrieved is the most accurate available.

     

     

    Back to top ^

     

     

     Will EzycargoTM be able to handle responses in volume from multiple carriers at one go? What if one response from a carrier is much slower than the others?

     

    Yes, EzycargoTM is designed to be able to handle and reflect multiple responses from the carriers at one go. It's one of the key user pre-requisites to help users better manage their day-to-day volumes/transactions. Most inquiries/responses are seen promptly and without omission. Late responses are automatically stored in "History" and/or "Booking log" for retrieval at a later time.

     

     

    Back to top ^

     

     

      In case of EzycargoTM service disruption, who do we turn to for information and support?

     

    You can always call our help desk at +852 28381999

     

     

    Back to top ^

     

     

    Is there any training program for new EzycargoTM users?

     

    Yes. Agents/Carriers are welcome to send their staff for training, which usually takes a full day. For further arrangements, please call our Customer Service & Operations department at +852 2838 1999.

     

    Back to top ^

     

     

    Is there anyway I can check the booking status?

     

    User can go to "Booking log" to check the booking status. User need to Input AWB number or time period for checking.

     

    Back to top ^

     

     

    Agent want to change the piece and weight for booking , what should they do ?

     

    If Agent only want to change the piece and weight , they just need to resubmit the

    booking. However, if agent also want to change the freight number and freight date, they must cancel the original booking and resubmit the booking.

     

    Back to top ^

     

     

    CX Booking reply FNA : "UNAUTHORIZED REQUEST", what does that mean ?

                   

    For UNAUTORIZED REQUEST , it means that :

                   

    a) The AWB number does not belong to this agent

    b) The AWB number has already used for manual booking.

     

    Back to top ^

     

     

    Is there any reply message after we send out the FWB ?

     

    There is no reply message from Airline if the FWB send out successfully. Agent will only get reply from Airline if the FWB message has error.

     

    Back to top ^

     

     

    When I want to print FWB , EzycargoTM show the ActiveX error. What should I do ?

     

    Please set "*.EzycargoTM .com" as your trust site. Sometimes it may require the Windows Administrator to do the setting.

     

    Back to top ^

     

     

    Is there anyway I can check the FHL error message?

     

    If there is any error message reply for FHL , user can go to "History" to check for it. User need to Input AWB number or time period for search.

     

    Back to top ^

     

     

    For HK Agent

     

    What is Traxon equipment?

     

    IBM PC x 1

    IBM 15" LCD Monitor x 1

    IBM 102 Keyboard x 1

    IBM 2 buttons mouse x 1

    Cisco871 series router x 2

    ATM Modem  x 1

    Epson printer series (either LQ570, LQ670, LQ870 or LQ850+)

    TEC Barcode Printer x 1 (if BP subscriber)

     

    Back to top ^

     

     

    What can I do for office relocation?

     

    Fill the relocation form at advance 14 working days, Traxon will coordinate & manage all Traxon Equipment including broadband link movement.

     

     

    Back to top ^

     

     

    What should I do for termination?

     

    Contract Traxon sales department and submit the termination requirement at advance 30 working days, Traxon will coordinate & manage all changes of Traxon Equipment including broadband link movement.

     

    Back to top ^

     

     

    What should I do if Traxon equipment has problem ?

     

    Please contact Traxon Helpdesk at once. Telephone number : (852)28381999

     

    Back to top ^

     

     

    Can we change to Lan system form Megalink system?

     

    Yes . Contract Traxon sales deportment and submit the requitement at advance 14 working days, Traxon will coordinate & manage all Traxon Equipment including broadband link movement.

     

    Back to top ^

     

                                                  

    Can't browser EzycargoTM web page?

     

    Basically, please follow below checking procedure before investigate.

    1. check LAN card is enabled , if yes, check next 
    2. check no two Gateway IPs are enabled and use proper one (confirm with HD), if yes, check next
    3. check LAN cables are plugged, if yes, check next
    4. check router and modem are powering, if  yes, check next
    5. check modem has light are on such as POWER, LINK, ACT and LINE LINK, if yes, check next.  (HK Agent only)
    6. check Cisco router has light are on such as PWR, PWR OK, ETHERNET ACT, WAN CD and WAN ACT, if yes, check next. (HK Agent only)
    7. Reset router and modem, power off three machines, then turn on modem first. (HK Agent only)
    8. Turn on router, wait 2 ~3 minutes to run IOS (HK Agent only)
    9. If still problem, call Helpdesk 852-28381999 to investigate.

     

     

    Back to top ^

     

     

    Are Post Code and State Code mandatory in FWB or HAWB?

     

    Yes, they are mandatory if the shipment address is in the USA or Canada (e.g. country code US or CA) as "Best Practice 17 and 18" requirements.

    It's marked optional just because there are not mandatory in other countries.

     

    Back to top ^

     

     

    Where should I enter the Post Code?

     

    It's depends on what you use for generating the ISAC.

    If you use EzycargoTM , there are a field called Post Code.

    If you use your own system, please consult your system administrator.

    If you are developer for ISAC system, you should have in hand a specification. If you would like to know how, you may call our helpdesk on 852-28381999.

     

    The Post code or State code must be entered in proper post and state field according to message specification. Otherwise, it is invalid if entered such as in address line or city area.

     

    Back to top ^

     

     

    What's the valid Post Code format for US shipment?

     

     Most USA Post Code comes with 5 numbers. (e.g. 21179 , etc)

     

    Back to top ^

     

     

    What is the USA State / Province Code?

     

    USA States "two letter" code reference table :

     

    AK : Alaska

    AL : Alabama

    AR  : Arkansas

    AZ  : Arizona

    CA : California

    CO : Colorado

    CT : Connecticut

    DC : District of Columbia

    DE : Delaware

    FL : Florida

    GA : Georgia

    HI : Hawaii

    IA : Iowa

    ID : Idaho

    IL : Illinois

    IN : Indiana

    KS : Kansas

    KY : Kentucky

    LA : Louisiana

    MA : Massachusetts

    MD : Maryland

    ME : Maine

    MI : Michigan

    MN : Minnesota

    MO : Missouri

    MS : Mississippi

    MT : Montana

    NC : North Carolina

    ND : North Dakota

    NE : Nebraska

    NH : New Hampshire

    NJ : New Jersey

    NM : New Mexico

    NV : Nevada

    NY : New York

    OH : Ohio

    OK : Oklahoma

    OR : Oregon

    PA : Pennsylvania

    RI : Rhode Island

    SC : South Carolina

    SD : South Dakota

    TN : Tennessee

    TX : Texas

    UT : Utah

    VA : Virginia

    VT : Vermont

    WA : Washington

    WI : Wisconsin

    WV : West Virginia

    WY : Wyoming

     

     

    Back to top ^

     

     

    How to input KP Cert. No. for CX ISAC?

     

    CX ISAC admin advised that the agents can input KP Cert no. in field of "License no."

     

    Back to top ^

     

     

    How to request AWB ?

     

    Please go to "AWB Management" , and then click "Low Stock" , and then select the airline. Fill in the low stock number , request quality , E-mail, and then save. System will auto send the AWB request if the Available New Stock below the low stock number.

     

    Back to top ^

     

     

    Why the system does not send out request when I only have few AWB on hand ?

     

    It is because the low stock set up does not meet the requirement. Please check your low stock setting. Make sure the low stock number is set below the Available New Stock. 

     

     

    What should I do if I received Certificate Expire error for Ge-Ts?

     

    It's because you are using an expired certificate to sign a T-Dec.

    You should either update an existing Certificate, or import a new Certificate.

     

    Back to top ^

     

     

    How to update an existing Certificate for Ge-Ts?

     

    You may first login to Ge-TS system, then click Administration, and then Register signatory

    You can then click on the Register signatory at the left, enter all the field, and browse your Certificate floppy disk, then choose the Personal Information Exchange file (with .p12 extension)

    You may have to delete the existing Certificate first if you use the same Signatory ID as previous.

     

    Back to top ^

     

     

    How to import a new Certificate for Ge-Ts?

     

    You should do the same as update an existing Certificate, as well as fill in the Message Signatory(ies) Change Form (TDEC). For more information on how to fill the form, or if you don't have the form, you may contact our helpdesk on 852-28381999.

     

    Back to top ^

     

     

    Is the Exchange Rate Table in EzycargoTM up-to-date ?

     

    The exchange rate is the banker's selling rate quoted in the Tuesday edition of The Hong Kong Association of Bank for your reference only (HKD to 100 units of foreign currency). TRAXON-HK is not responsible for any consequences resulted from the rate difference.

     

     

     

  •  


    News    |     FAQ    |     Download    |     Legal Disclaimer